Private life
Privacy Policy

We thank you for consulting MONRO GUIDE website (hereafter named “MONRO GUIDE”, “we” or “us”), an innovating digital platform for the exclusive use of travel professionals (hereafter named “subscriber” or “you”).

This privacy policy is only applicable to MONRO GUIDE Website. It was made to inform you on how we collect and use your professional data from our site so that you can use in full knowledge of the facts.

The use of our website is an acceptance of the use of your professional data by MONRO GUIDE here after described. If you do not accept these dispositions, you must end immediately your access to the site and not proceed with other activities on the site.

The professional data are collected thanks to forms and interactivities between you and our website. We also use cookies and/or log books to collect certain data.

How and which data are we collecting?

There are two ways we collect data on MONRO GUIDE website:

1) passive way (for example, by the intermediary of our website technologies)
2) active way (for example, during subscription).

Data collected the passive way

When you visit our site, our software collects automatically some data on your computer. These data are collected for system administrative purposes, traffic filters, searching users’ domain and statistics and include also: your IP address, your “exploitation” system, date, time and duration of your visit, consulted pages, referring sites address et type of browser.

Cookies

What are cookies?

A cookie is a small file containing information that our server sends to your computer when you visit our website. It is a file that is registered on your computer by our browser. It allows our server to follow the way you navigate on our site, for example the pages you have consulted, to better adapt your navigation to your preferences (Language, display, etc.)

If you prefer not to accept the use of cookies, the section Help on most browsers will show you how to stop your browser from accepting new cookies, how to be informed when you receive new cookies and how to block all cookies. However, by deactivating cookies, you might not benefit from all the functions of our website.

How do we use them?

We analyze these pieces of information to determine if our site is performing well and how we can improve it so that the user experience will be as pleasant as possible. We also use cookies for statistic purposes.

Use of Google Analytics

We might have to use Google Analytics which is a tool to measure Web audience. The information collected are your IP address, your operating system and the device type you use, the date and time of your connection, your geographic position to name a few. If you do not want Google Analytics to collect your data, you can install a module to deactivate Google Analytics.

Data collected the active way

We also collect data on a voluntary basis when you subscribe and if, for instance, you ask information on MONRO GUIDE proposed services. We can store and use the information for marketing purposes. If you submit a matter, we can store it, to communicate with you afterward if we need clarification of it. We can also put that matter and our answer on our website. If we put the answer to your question, your name or your email will appear, if need be, on the website for subscribers.

The data you provide us

MONRO GUIDE collects only professional data.

When you subscribe (create an account), we collect the following data:

  • The representative or the travel agent name and surname
  • The business name and address
  • E-mail address
  • Professional phone number

For maximum use of MONRO GUIDE services, other data might also be requested (fields of intervention, etc.) when you create or update your profile (profile page).

MONRO GUIDE neither collects nor stores financial data (account number, bank, payment card number, etc.). The payment is made on an external service provider to guarantee a secured payment as mentioned in our terms of sales. Please refer to the Privacy Policy of this service provider when making a payment on its website.

How do we use the collected data?

MONRO GUIDE uses also your professional data to answer to your information request or for other reasons that we describe when we are asking them, or that will be obvious to you.  For example: to answer to an information request, to have your opinion, to improve our offer and the website content, to contact you about the use of our website, to communicate the last news about MONRO GUIDE, the last offers, for transaction processing, etc.

If we would want to use this information for other purposes, we would inform you before.

If you want your professional data removed from our data base or you would want to have access to it, we ask you to inform us by e-mail at  info@monroguide.com or by mail at the following address:

MONRO GUIDE
8565 av Mountain Sights
Montreal (Quebec) H4P 2C3

Disclosure of your professional data for particular purposes

We will not sell nor rent the data collected the passive way or with the use of cookies, and your professional data to third parties. Generaly, we transmit your professional data to our providers, our advisors and to other subscribers with whom we have establish a contractual relationship. However, on other occasions, we will have to share or disclose the professional data that you provided us for particular purposes.

MONRO GUIDE might be obliged, at the authority’s request, to disclose, if need be, the collected data:

(1) To comply with legal procedures
(2) To settle claims
(3) To protect the rights, the personnal property or safety of MONRO GUIDE, its clients or the public.

Moreover, if MONRO GUIDE or almost all of its assets are acquired by any other entity, the data that you have provided us will be transmitted to the new company.

We will not disclose data from you to unaffiliated company, data which could be used to identify you or to contact you, except for those described in this Privacy Policy or as described when you provide us with such information. MONRO GUIDE can disclose such professional data to independent entrepreneurs, providers of services or consultants who are hired by/or working with MONRO GUIDE. We require that all third parties who get access to such data respect the terms of this Privacy Policy.

Disclosure of general information

We can provide collected information to third parties, if it does not allow to identify you personally or to contact you, including, without limitation, information on your access and use of the website. For example, we could provide the information to a third party on the number of users and the pages visited.

External links

MONRO GUIDE’s website may have links to other websites. MONRO GUIDE should in no way be held responsible for the Privacy Policies or the content of these other websites. When you follow those links, you leave MONRO GUIDE’s website and are therefore no longer subject to this Privacy Policy. We recommend you examine the other websites Privacy Policy before you use them.

Privacy Policy change

MONRO GUIDE reserves the right to modify the provisions of this Privacy Policy without prior notice. Therefore, we invite you to examine these conditions each time you visit MONRO GUIDE’s website. The date indicated at the end of this page gives you the information concerning the last update.

Applicable laws

MONRO GUIDE is a Canadian company incorporated in the Province of Quebec and manage its website from its office in Montreal. This Privacy Policy is regulated by the applicable laws of the Province of Quebec and of Canada.

Safety

MONRO GUIDE makes sure to put in place safety measures to protect your account. However, you are responsible for the information you transmit when subscribing and for maintaining the confidentiality of your password. MONRO GUIDE should in no way be held responsible for an unauthorised use of these informations. We recommend to be wary of false e-mails asking in particular for financial data and to make sure you browse on MONRO GUIDE’s official website.

Questions?

For any questions, please contact us by e-mail at the following address:  info@monroguide.com

Date of update : June 23, 2018

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